Business Outfit or Is Business Your Outfit?

We all get up and get dressed for the day at some point, right? And well if you don’t ever get dressed then chances are you live on a nude beach. But running a business is very similar to getting dressed. Let me explain my reasoning…

Part of the administration team: Jeff and Stella

Part of the administration team: Jeff and Stella

Undergarments: Your administration team. They are very important articles of clothing when dressing; they support, cover, protect and, one can only hope, enhance. Your administration team does all of those things and their importance is crucial when running your day-to-day. You need them.

Shirt: Your employees. Picking the wrong one can ruin your credibility, mess up your whole day, make you feel insecure or show your weakness (pit stains). A shirt is what the people see and judge, like the employees.

James and Tosha with matching mustaches

James and Tosha with matching mustaches

Pants: Your customers. [Are you thinking, “this chick is crazy” yet? Yes? Good, you’re thinking] Your pants cover your legs and your legs are what support your entire system. Without your legs (customers) it makes things extremely difficult to maintain your goals. Customer service is key; pants are key.

Shoes/Accessories: The family/friends of the employees. These things are far more important to some than others. Here is my point, it is VERY rare you go anywhere without shoes, yeah? Chew on that for a minute.

Lastly, it is that final look in the mirror, the spray of perfume/cologne, the reason you reach for the deodorant, it is ultimately the way you want yourself portrayed. Just like your company vehicles, uniforms, pens, website, or facebook. It is what the world sees of you as a whole; how they are going to react to you when you enter a room, the tone you are setting.

Okay okay so I am sure you wanted a point to this blog, right? The point is: think about your outfit, thoroughly. Think about your company and everything that it entails. Do you like your outfit? How does it fit on you?

A few individuals of the Morgan Miller support team

A few individuals of the Morgan Miller support team

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Is the Customer Always Right?

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Could you imagine going to work each day dreading the customer you are going to HAVE to work with? How awful would that be? By noon, you’d want to walk out. There is no way a company would stay positive. You could put on your best “fake” voice, but you can only put up with so much disrespect.

Though “the customer’s always right” is commonly accepted, we have learned to say goodbye to many customers over the years. Now, don’t get me wrong…we do NOT take saying goodbye to customers lightly. It is the last thing we want to do, but sometimes in the service industry, it must be done. Confidence in your product or service helps. If you know that your service/product, customer service, work force, and follow up is superb, it’s much easier to say goodbye, though you often wonder why.

Depending on what the customer does to disrespect one of our members, we will generally go through the pros and cons of letting them go, then come to a consensus. Watching fellow employees react to process of “firing a customer” can sometimes be a treat. I say that because in that moment, the employee realizes that the company has their back, no matter what. That in turns creates a workforce that wants the same goals as you, and knows that treating a customer with the upmost respect is extremely important. No one wants to let anyone go after having a bad day, but you also shouldn’t have to bend so far over backwards that you nearly break yourself.

Our workforce knows to do anything and everything possible to ensure our customers plumbing problems are solved quickly, quietly, and neatly. Yet, sometimes this isn’t good enough for some individuals. Constant complaining about pricing, swearing at our technicians, or yelling at the office staff… All of these things and many more are huge red flags to us. It is just like an unhealthy relationship, you know the signs that point to “kick em to the curb” route. Because we do know when to stop bending backwards, we know have many happy, nice, and respectful customers. They then send all their nice family and friends our way. Just remember, you are human too and don’t deserve to be disrespected, at all. Stand up for yourself, employees, and business.

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